Why isn't the banner showing on my store?

Usually the app embed is off, the closure hasn't started yet, or you're seeing a cached page. Work through the checks below.

Checks

1. Is the app embed on? Go to Online Store → Themes → Customize → App embeds. Switch on Holiday & Vacation Mode and click Save. Home also warns you if it's off. See How do I install the app and turn on the app embed?
2. Is it the live theme? The embed is per theme. Check the theme you've published.
3. Has the closure started? Times use your store's timezone, not your computer's. Check the status on Closures: it should say Active. Paused closures don't run.
4. Is the banner switched on? Open the closure and check Store banner or popup is ticked under Where to show it.
5. Is your plan active? Without an active plan nothing shows. See How much does it cost?
6. Cached page? Changes show within about a minute. Refresh hard, or open the store in a private window.
7. Popup already closed? If Show as is set to Popup in Appearance & languages, it shows once per visit. Try a private window.

Preview without a closure

On Home, under Set up, click Preview on your store. Or add ?hvm_preview=1 to any store URL, for example your-store.myshopify.com/?hvm_preview=1. The banner and notices then show even when no closure is active.

• Preview uses your active closure, or your next one. With none, it shows sample keep-selling text dated a week from today.
• To preview block-checkout text, use ?hvm_preview=block. For keep-selling text, use ?hvm_preview=keep_selling.
• Preview only changes what you see. It doesn't change checkout.

Still stuck? Contact support with your store address and a screenshot.